Customer Service & Online Booking Executive

. Handlecustomer enquiries via WhatsApp, Facebook, Instagram and other onlineplatforms.

. Followup with potential customers from online advertisements and promotions.

. Introducebeauty treatments and promotional to customers.

. Convertonline enquiries into confirmed facial treatment appointments.

. Manageappointment bookings, confirmations, reminders and rescheduling.

. Welcomewalk-in customers and provide professional front desk service.

. Coordinatewith beauticians to ensure smooth appointment arrangements.

. Maintainaccurate customer records and daily booking reports.

. Followup with customers who have not confirmed their appointments.

. Handle customer feedback and refer complaints to management when necessary.