Customer Service Officers (Night Shift, Dip in Logistics, Jurong)

Job Description

. Receive, validate, and process customer orders in the WMS/ERP system.

. Ensure orders comply with customer SOPs, cut off times, and SLA requirements.

. Monitor order status and proactively highlight delays or exceptions.

. Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.

. Communicate special handling instructions, priority orders, and value added services (VAS) requirements.

. Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

. Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.

. Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.

. Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

. Track daily order fulfilment performance against agreed SLAs and KPIs.

. Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

. Highlight service gaps and support corrective and preventive action (CAPA) implementation.

. Ensure all activities comply with customer contracts, SOPs, and internal quality standards.

. Support customer audits, site visits, and operational reviews.

. Maintain proper documentation and records for audit and compliance purposes

Please send your resume to [Confidential Information] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.