Customer Service Officers

Job Responsibilities:

• Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information
• Overtime is required based on the work load.

Job Requirements

• Open for Fresher's, Training will be provided
• Minimum of ITE, O levels. Open for Fresh resource with any background.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.