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CUSTOMER SERVICE OFFICER
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CUSTOMER SERVICE OFFICER
yyk sgmy watch & consultancyEarly Applicant
- Posted 22 days ago
- Be among the first 10 applicants
Job Description
Customer service is the direct support, guidance, and assistance a business provides to its customers before, during, and after they buy or use a product or service
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Key Elements of Customer Service
- Definition: It helps ensure an easy, smooth, and enjoyable experience with a brand, directly influencing customer retention, loyalty, and business growth. [1, 2]
- Channels: Delivered via phone calls, live chat, email, social media, messaging apps, self-service portals, and in-person interactions. [1, 2]
- Core Skills: Empathy, active listening, clear communication, product knowledge, and creative problem-solving. [1, 2, 3]
Customer Service vs. Customer Support
- Customer Service: Covers a broad, relationship-driven scope that includes general guidance, billing questions, onboarding, and product recommendations throughout the entire journey. [1, 2]
- Customer Support: Focuses more narrowly and reactively on technical troubleshooting, software glitches, and product repairs
More Info
Key Skills
About Company
Skills:
Proficient computer skills, Maintenance Planning, Data input and analysis, Customer service, Administrative procedures, Simulator Flight Scheduling
Service Relations Officer/Customer Service Officerkids intervention specialists (bukit timah) pte. ltd.
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Skills:
Ms Office, Administration, Customer Service, Receptionist
Skills:
Liaising With Customer, Requirement Documents, Providing Quotes to Customers, Customer Service, Ensuring Timely Deliveries, Proactive Communication, Handle Customer Enquires, Customer Facing Support, Candidate Screening, Office Work, Customer Relationship Management, Web Content, Written Communication, spare parts warehouse, Microsoft Powerpoint
Skills:
computer system , customer service, consultation and evaluation, Relationship Building
Skills:
Warehouse Planning, Resolve Complaints, Customer Support, Liaising With Customer, Prepare Shipments, Web Content, Customer Service, Ensuring Timely Deliveries, Active Listening, Shipping Documentation, Customer Care