Customer Service Officer

We are looking for a dedicated, customer-focused, Japanese-speaking Customer Service Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive experience across all commucations channels.

Responsibilities:
. Communicate confidently in fluent Japanese with Japanese patients

. Respond to customer queries via phone, email, chat, or in person

. Resolve customer complaints promptly and professionally

. Maintain accurate records of customer interactions

. Follow up with customers to ensure issue resolution

. Coordinate with internal teams to address customer needs

. Meet or exceed customer satisfaction and performance targets

Requirements :

. Excellent English-language to Japanese-language translating skills (verbal and written)

. Excellent communication skills

. Strong problem-solving and interpersonal abilities

. Customer-focused attitude with a professional approach

. Ability to multitask and work under pressure

. Basic computer skills

. Minimum qualification : Diploma/High School/Graduate, fluent in Japanese and Good command in English Preferred (spoken + written)

. Japanese proficiency of JLPT level N3 minimumly

. Prior experience in customer service or call center roles

. Ability to work in shifts (if applicable)