The Job:
- Handle membership enquiries via phone calls and emails on daily basis.
- Input and maintain up-to-date membership records, account status, members particulars and account service requests received from members into CMS on a daily basis.
- Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
- Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
- Process of members application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
- Process of security refund and/or account credit balance to members upon membership expiry or resignation.
- To stand-in for and perform the duties at Membership Centre as and when necessary.
- Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.
Requirements:
- Service and people oriented with an interest to work in country club environment and a good team player.
- Candidates with more experience may be considered for Officer (Membership) position.
Additional Information:
- 5-day work week (Mon to Fri)
- Working Hours: 8:00am to 5.15pm / 8:30am to 5.45pm
- Staff transport provided at Tanah Merah MRT station
Dominic Goh
EA Licence: 14C7135
EA No: R1103353
