Customer Service Officer

Job Summary:

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities:

Customer Service & Relationship Management:

. Develop strong product knowledge to make appropriate recommendations to our customers.

. Build and maintain strong relationships with students, parents, and other stakeholders.

. Deliver a professional and high-quality service experience in customer-facing roles.

. Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.

. Responding to enquiries by phone, email, and meeting walkin visitors with professionalism and care.

. Arrange and coordinate trial lessons for prospective students in a professional and timely manner.

Administrative & Operational Support:

. Enrol new students and maintain an up-to-date student database.

. Maintain the orderliness of the centre to ensure a safe and conducive learning environment.

. Liaise with vendors to order supplies and coordinate necessary services.

. Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

Skills & Qualifications:

. Good knowledge of Microsoft Office Words, Excel, and PowerPoint.

. Good interpersonal and multi-task skills.

. Willing to learn and long-term work /develop in the organization.

. Minimum1-year customer service/administrative experience is preferred.

. Willingness to work flexible hours, including evenings and weekends.

What You'll Get:

. An attractive remuneration package and performance bonus.

. Career pathway and growth opportunities.

. Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.