- Posted 9 hours ago
- Over 50 applicants have applied
Job Description
1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without
compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-
paced environment.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
Operating Hours are from 8.30am – 8.30pm (Staggered office hours of 8.5 hours per day), on 5-day work week with rotating shifts, Mondays to Sundays
---------------------------
Please refer to U3's Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.
More Info
Key Skills
About Company
U3 INFOTECH (U3) offers a complete range of Software Services, Business Solutions and Project Management Outsourcing and Project Management Training. We have an excellent domain expertise in business verticals such as Banking and Financial Services, Insurance, Semiconductors, Healthcare Services, Supply Chain, and Technology.
U3 has diversified experience and domain expertise across industries and skill sets, on various technology platforms backed by matured delivery capability, project and program management methodology and strong commitment to serve our clients.
U3 Infotech is rapidly growing to establish itself as a professional services and business-consulting provider, working with few of the biggest named customers across various industry segments.
