Customer Service Officer

Key Responsibilities

• Ensures highest standard of service delivery to tenants/ customers/ visitors.

• Handle first level enquires, through incoming calls, email or walk in

• Understand tenants/ customers/ visitors needs and provide quick, accurate and satisfactory answer to their queries and concerns.

• Gather tenants/ customers feedback and sentiments and escalate to the relevant parties for further actions.

• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants/ customers.

• Ensure smooth visitors registration.

• Assist and provides support for tenant events activities in the aspects of registration to ensure events organized by tenants within the building premises run smoothly.

• Manage car park application include promoting season parking.

• Coordinating with relevant parties on tenant directory, digital panel, website and TV screen.

• Maintains and improves service level quality by adhering to standards and guidelines.

• Attend to urgent cases referred by Building Manager.

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171