Customer Service Officer

What You'll Be Doing

• Respond to customer inquiries promptly and professionally across phone, email, and digital channels.
• Resolve escalated issues efficiently while following standard guidelines and procedures.
• Provide accurate information to ensure a high standard of customer satisfaction.
• Help identify process improvements to enhance the citizen/customer experience.
• Support general operations and cross-agency initiatives when needed.

What We're Looking For

• Minimum GCE A Level certification.
• Bilingual in English & Mandarin to effectively assist Mandarin-speaking members of the public.
• Strong verbal communication, active listening skills, and professional phone etiquette.
• Comfortable using computer systems and software (proficient in MS Office).
• Proactive, patient, and able to handle challenging interactions calmly under pressure.

By submitting your application or resume, you agree to us disclosing your personal information to prospective employers for their consideration.

Note: Only shortlisted candidates will be notified.