CUSTOMER SERVICE OFFICER

Duties and responsibilities

. Response promptly to telephone and email enquiries about product ranges to support customer needs.

. Process sales quotation, sales orders, and delivery orders accurately and on time to facilitate smooth order fulfilment.

. Review contracts including Sales Agreements, Sales Blanket Orders, and Customer Purchase Orders to ensure compliance and accuracy.

. Attend to walk-in customers, provide product information and assistance to enhance customer experience.

. Follow up on the status of sales quotations and orders to ensure timely progress and resolution.

. Coordinate with the in-house operations team to align manufacturing and delivery schedules with customer requirements.

. Address customer complaints and provide after sales support to maintain customer satisfaction.

. Maintain organized office files and records to support efficient operations and documentation.

. Assist the Finance department in following up on payments to support cash flow management.

. Perform ad-hoc tasks as assigned accordingly by the HOD to support business needs.