Customer Service Officer

Company Overview

Tangspac Search is a subsidiary of Tangspac Consulting, a leading Asian staffing firm specializing in recruitment for financial services and technology sectors with over 20 years of expertise.

Job Summary

Provide effective customer service by resolving queries promptly, coordinating with internal teams for solutions, and maintaining accurate CRM records to support team goals and operational excellence. 5 days work Monday to Friday.

Responsibilities

• Resolve customer queries received over the counter promptly and effectively to ensure customer satisfaction
• Follow up with internal teams to obtain resolutions when first call resolution is not possible, then communicate outcomes to customers
• Accurately log all customer queries and follow-up interactions into the CRM system in a timely manner to maintain data integrity
• Monitor and escalate recurring query trends or potential issues proactively to team lead or manager for timely intervention
• Collaborate with the team to achieve individual and collective performance goals
• Execute additional assigned duties and participate in project work as required to support business operations

Required competencies and certifications

• Diploma in any discipline
• 2 to 3 years working experience in contact centre/ customer service experience.
• Experience in customer service roles demonstrating proactive problem-solving skills
• Excellent verbal and written communictaions skills.

• Proactive attitude and problem-solving capability to anticipate and address customer issues effectively

• R23115755 EA: 25C2690