Customer Service Officer

Workplace: Changi (nearest Mrt Changi airport)

5-day work week (Mon to Sun) . Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm

start Jan 2026

Duties:

Manage bookings, amendments and cancellations of resort rooms bookings on daily basis.

Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.

Handle online/telephone/walk-in enquiries regarding booking and reservation.

Collect payment for rentals and facilities usage Tally amount collected from online payment against valid bookings.

Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.

Daily submission of End-of-Shift & End-of-Day reporting and GL posting of transactions.

Follow-up on lost and found items for all rooms and within the clubhouse.

Monitoring of vehicle movement and vehicle registration.

Issue quotation for corporate bookings enquiries.

Raise billing requests as and when required.

Perform Duty Manager's duties.

Perform any other duties as assigned by Management from time to time.

Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.

Engage members/guests in conversation and provide assistance as requested.

Handle members/guests problems and complaints promptly and professionally.

Deal with incidents and update management on incidents follow-up actions.

Requirements:

Minimum GCE N level with at least 1 year of relevant experience in a similar capacity

Customer service oriented

Possess good interpersonal and communication skills

Good customer service skills and integrity

Must be able to perform shift duties and work on weekends and public holidays