The Customer Service Officer is responsible for
- analysing and planning overall customer service excellence, developing and reviewing process reviews
- implementing customer service process review initiatives
- required to identify areas for improvements and perform customer quality analysis
- operates in a fast-paced, diverse and customer-centric environment.
Responsibilies:
- Handle front-desk administrative duties and enquiries.
- Serve and engage all walk-in customers with superior service.
- Provide support and assist in all customer-related matters, including customers transaction records.
- Coordinate, record, monitor and update of appointments and members attendance.
- Service oriented with good interpersonal skills.
Skills:
- Provide appropriate solutions to address customer queries based on sales and/or customer management knowledge.
- Analyse and understand customer information and needs to improve customer relationships.
- Facilitate adherence to customer service standards in accordance to company's standards.
- Analyse the consumer trends, dynamics and market movements to grow businesses.
- Assist to contribute information to forecast customer needs to enhance offerings and competitiveness.
- Drive customer attraction and retention strategies to improve on customer loyalty.
Duration of Attachment : 6 Months
Approved Training Allowance: Mature Mid-Career Individuals (Aged 40 and above) - $1,800
