Customer Service Officer (Semiconductor Industry)

Company Overview

Oaktree provides recruitment and payroll outsourcing services across industries, with dedicated consultants in Technology, Engineering, and Business Support divisions. We ensure candidates meet the right skills, qualifications, and personality to exceed client expectations.

About The Role

Responsible for processing customer orders, monitoring order fulfilment, and ensuring timely and accurate deliveries in accordance with customer SOPs and service level agreements. Coordinate closely with warehouse and transport teams to resolve order discrepancies, inventory issues, and delivery exceptions. Maintain accurate operational documents, track daily KPIs and service performance, prepare customer reports, and ensure compliance with operational procedures and quality standards.

Job Description

• - Receive, validate, and process customer orders in the WMS/ERP system.
• - Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
• - Monitor order status and proactively highlight delays or exceptions.
• - Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• - Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• - Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• - Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
• - Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• - Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
• - Track daily order fulfilment performance against agreed SLAs and KPIs.
• - Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• - Highlight service gaps and support corrective and preventive action (CAPA) implementation.
• - Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
• - Support customer audits, site visits, and operational reviews.
• - Maintain proper documentation and records for audit and compliance purposes

Qualifications

• Minimum O'levels

Other Information

Working hours: 12-hour night shift
Location: Jurong

EA License No.: 06C4642
EA Reg No.: R26164408
Contact: Chester Koh Yong Xiang
Email: [Confidential Information]