Job Description

Customer Service Officer (Relief Coverage)

Salary: $15/hour
Working Hours: Monday to Friday, 8.30am - 6.00pm
Temporary / Stand-in Assignment

Key Responsibilities
Assist customers with ID card applications and collections
Handle walk-in, phone and email enquiries professionally
Update customer records and verify information accurately
Support membership-related enquiries and fee payments
Assist with mediation service documentation and referrals
Manage customer flow during peak periods
General administrative duties and basic housekeeping

Requirements
Good communication and customer service skills
Patient, professional and able to handle enquiries effectively
Basic computer skills (Outlook, Word, Excel)
Detail-oriented and able to multitask
Able to work independently and as part of a team

Suitable for candidates with customer service or administrative experience. Training will be provided.

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EA Personnel: Nor Sameshah (R1983642)
EA Licence No: 95C4455