Customer Service Officer

• Liaising with Customers for all orders including confirmation, goods-ready and shipment schedule
• Liase with Logistics department to arrange vessel shipment schedule for the orders.
• Liaising with Production department regarding orders and manufacturing data (i.e. labels, labelling, manufacturing batch forms etc.).
• Liase with Technical Services to collate documents as requested by customers (e.g. MSDS, Halal Statement, COA).

Assisting the Purchasing and Admin Manager in :

• Order Procurement - Allocation, depletion and checking of raw materials for orders.
• Issuance of sample batch forms to production for sample requests from customers.
• Inventory Control Update records of Purchase Order receipts, Incoming Stock Gain and Raw Material Quality form for QC (Quality Control).
• Covering the Inventory and Purchasing duties during the absence of the Purchasing & Admin Manager.
• Update and provide the Product List to customers monthly.
• Any other ad hoc tasks related to administrative