Customer Service Officer (Prestige Beauty Salon)

Company Overview:

We are a well-established beauty salon brand with over 10 years of presence in Singapore and four branches islandwide. Known for our high standards of service and professionalism, we are committed to delivering exceptional customer experience. Our clientele values quality, personalised care, and results-driven beauty and wellness treatments.

Job Description:

We are seeking a warm, well-presented, and articulate individual to be the face of our beauty salon. You will attend to walk-in customers with friendliness and poise, ensuring every guest feels comfortable and cared for. In addition, you will manage customer enquiries across online and phone channels with prompt, accurate, and thoughtful communication. Your professionalism, attentiveness, and genuine warmth will uphold the premium experience our brand is known for.

Key Responsibilities:

• Uphold the company's tone of voice and service standards
• Attend to, and engage with walk-in customers, ensuring a pleasant & comfortable experience
• Manage customer enquiries across all communication channels in a timely, professional manner
• Follow up on customer inquiries/appointments and coordinate with relevant teams to ensure smooth resolution/service flow
• Relay customer feedback, and support internal communication flow to ensure consistency and alignment across the company

Requirements:

• Proficient in English & Mandarin, with the ability to communicate professionally while maintaining a warm, customer-centric tone.
• Reliable, responsive, and committed to delivering a high standard of service
• Able to work independently, and multitask efficiently
• Prior experience in customer service is an advantage
• Familiarity with or interest in the beauty and wellness industry is a plus