Customer Service Officer
Job Description
We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced andexpected to contribute to value add to the interesting marketing conceptssuited for both the Beauty and Wellness industry.
Responsibilities
- The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company's latest promotions with the aim of maximising thetake-up of these promotions.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution
- Collaborate with team members to improve policies and customer service processes
- Address customers complaints in a timely and professional manner. Conduct first level investigation into customers complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
- Build customer loyalty and retention by delivering the unique customer service experience
- Update activity reports (Documentation of calls for tracking, monitoring and follow-up)
- Maintain accurate records and reports on customer interactions and feedback
- Strong teamwork and interpersonal skills to work effectively with colleagues.
- Assist in ad hoc administrative duties
Requirements
- Singaporean or Permanent Resident Only
- Must be able to converse fluently over the phone, and read and write in English and Chinese
- Must be proficient in MS Word and MS Excel
- At least 1 year customer service or telemarketing experience
- Skilled in negotiation, listen attentively, identify callers needs, and remain composed even when dealing with agitated customers
- Minimum GCE N Level
- Able to commit retail hours (Tuesday to Saturday, 11am - 8pm)
- Requires a sense of urgency
- Able to work independently with minimal supervision
- Good team player, positive attitude and willing to learn
What We Offer
. Up to $2800 monthly salary, depending on experience of candidate
. Full Time (5 days work week) / Flexible hours (Tuesday to Saturday, 11am -
8pm)
. Staff discounts and privileges from all Phoenix Rise outlets
. Office located near Tai Seng MRT (Circle Line)
. Clean, quiet and comfortable working environment
