Customer Service Officer

Palawan Beach - located on Sentosa Island in Singapore, is Shangri-La Group's first standalone lifestyle and entertainment precinct. Bringing colorful joys of life to our guests outside of the hotel setting Shangri-la is leveraging the decades of experience we have in hospitality, Food & Beverage, and family experiences designed to bring families and friends together, enabling our guests to play, explore and bond together. This iconic new beach playground will be home to several new-to-Singapore attractions. Join our heart-warming family to be part of the pioneering team members to bring this exciting development to life!

We are looking for Customer Service Officer

As the Customer Service Officer, we rely on you to:

• Greet guests warmly and always provide a high standard of service
• Offer accurate information on events, facilities and services
• Assist with reservations, ticketing and guest registration as required
• Handle guest feedback, inquiries, and concern with professionalism
• Liaise with other departments to fulfil guest requests
• Maintain a tidy, welcoming, and informative at Service Counter
• Support daily administrative tasks such as logging guest interactions, preparing materials and updating service information

We are looking for someone who:

• Has experience in guest services, hospitality, or customer-facing role
• Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our attraction is an international destination
• Willing to work shift
• Proficiency in Microsoft Office

If you are the right person, what are you waiting for Click the apply button now to be part of the team!