Customer Service Officer (Mon-Fri - Serangoon Call Centre)

Location Serangoon, North-East Region

MASS Recruitment - Interview Wednesday, 4th Jan @ Paya Lebar MRT

Salary $ 2500.00 - 2760.00 per month

3-6 months Contract

5 Days work Week - Mon - Fri: 8.30am - 6pm

3 months / 6 months contract

Responsibilities

• Handle incoming customer calls and emails promptly and professionally.

• Provide accurate information on products, services, and company policies, clarifying customer enquiries and directing them to appropriate resources when necessary.

• Communicate politely and effectively via phone and email, ensuring timely responses.

• Deliver effective service recovery by addressing customer concerns in accordance with service recovery procedures while minimizing costs through corrective actions.

• Meet performance targets, including response time, customer satisfaction scores, and call/email handling metrics

EA Personnel Name: Sherry Tan
EA Personnel No: R23116214
EA License No: 05C3451