Customer Service Officer

1. Coordinate and optimize daily technician schedules, strategically pairing teams with jobs to ensure maximum efficiency and service delivery.

2. Act as the primary point of contact for Management Agent (MA) inquiries, professionally handling communications via phone, email, and WhatsApp.

3. Prepare accurate quotations for repair or replacement works, proactively following up with customers for approval and recording job confirmations for tracking.

4. Prepare and submit essential safety and regulatory documentation, including Risk Assessments (RA), Safe Work Procedures (SWP), and Method of Statements (MOS) for servicing works.

6. Maintain meticulous records of job confirmations, contractor summary sheets, and project milestones (e.g., WRPC, SE) for internal and client reporting.

7. Arrange for necessary site entries and work permits with building management while liaising with suppliers to check parts availability for upcoming repairs.

8. Provide proactive status updates to clients regarding technician arrival times and resolve service-related feedback or complaints to maintain high satisfaction levels.

9. Any other task as assigned by Manager or Management.