Customer Service Officer

1. Scheduled, pair up and coordinated job with technicians

2. Receive MA enquiry via call, email, or WhatsApp.

3. Prepare daily schedule and checklist

4. Prepare and send quotation for repair or replacement works.

5. Follow up with the customer for quotation approval.

6. Record job confirmation for tracking.

7. Prepare and submit for all side EGPTW, namelist, RA, SWP, MOS, HP for monthly servicing and repair works.

8. Check, scan service report in system and submit to client

9. Monitor and follow up of water treatment report with NEA submission

10. Submit contractor summary sheet after job completed for repair and servicing

11. Monitor, follow up of WRPC, SE etc

12. Prepare and submit invoice in Ariba

Requirements:

• Diploma in Engineering, Facilities Management, or related field.
• At least 2-3 years of relevant experience, ideally handling term contracts or FM projects.
• Strong problem-solving mindset with a proactive and hands-on attitude.
• Good communication, planning, and coordination skills.
• Proficient in Microsoft Office and service tracking systems.
• Able to work independently with minimal supervision.