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Customer Service officer
linehaul express singapore pte. ltd.

Customer Service officer

linehaul express singapore pte. ltd.
2-5 Years
SGD 2,200 - 2,600 per month
  • Posted an hour ago
  • Be among the first 10 applicants

Job Description

  • Responsible for assigned inbound shipments in Singapore.
  • Manage & update all import discrepancies.
  • Promptly handle customer inquiries, complaints, and feedback.
  • Coordinate with the origin country in case of any discrepancy...
  • All emails are to be replied to in a timely manner, but not later than the end of the business day.
  • Resolves product or service problems by clarifying the customer's complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
  • Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
  • Identify the service codes (ADC and eADC) for correct billing.
  • Coordinate with Ops to print labels for Ninja van & TCK couriers.
  • Responsible for any return shipment or export to LHR, HKG, or TPE
  • Manage & handle all undelivered shipments.
  • Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
  • Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

Key Skills

return shipments

Resolve Complaints

Prepare Shipments

Quality Initiatives
Customer Service

Customer Enquiry Handling

Email Communications

Customer Satisfaction
Team Player

Inbound Shipment

Interpersonal Skills
Last Updated: 05-11-2026 04:56:12 PM

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