Customer Service Officer (Jalan Besar)

Responsibilities:

. Process order through JDE system

. Follow up on customer's pending order, backorder and shipment status

. Handles telephone calls, sales enquiry, sales reservation, customers complaints and discrepancies

. Perform customer's sales quotation entry

. Liaise with Warehouse, Shipping and Account Department to expedite the Sales Order

. Liaise with customer appointed forwarder for vessel schedule

. Prepares documents for courier, hand-carry, air or sea freight arrangement

. Performs sales support and administrative duties.

Requirements:

. At least GCE O levels or equivalent

. At least 1-2 years working experience in sales support

. Pleasant personality and customer service oriented

. Able to work independently as well as in a team

. Proficient in MS Excel and Word

. Knowledge on JD Edwards will be an added advantage

. Working location at Jalan Besar (Nearest MRT : Lavender)