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Responsibilities:
Ensure smooth day-to-day operations and consistency of best service attitude to clients
Ensure the customer service team maintain good company image
Improvise, implement, and propose to the improvement of work procedures
Plan and conduct on-job-training for new employees and/ or existing team members
Manage the Customer Service Team
Oversee and follow up on the consolidation of feedback from the respective frontline teams and clients. Reviewing the feedback/ complaints received
Proper understanding of the industry and services provided, giving clients a clear information on what they require
Deliver top-notch quality service to clients
Ensure guidelines, policies and other procedures are aligned
Managing incoming calls, and inquiries and handling complaints providing clients with alternatives or appropriate solutions
Review the standard operating procedures (SOPs), forms, templates, and lists to ensure operational efficiency in consultation with the team
Manage the morale, welfare, and health of the Customer Service Team
Requirements:
At least a Diploma in Business Management or related fields.
Min. 4 years of experience in a call centre or hospitality industry with at least 2 years in a supervisory capacity in managing a team.
Strong customer centric personality with excellent analytical and problem-solving skills.
Good team player with good interpersonal communication and presentation skills
Self-motivated, meticulous, and independent
Able to do shift work, and work on Public Holidays and Overtime
If you are shortlisted for the first round of screening, our Recruiter will contact you directly.
EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)
Job ID: 148437247
Skills:
ERP NAV system
Skills:
Administrative Support, Customer Relationship Management, Erp System, Documentation and Record Keeping, Order Processing
Skills:
Communication Skills, appointment scheduling, Call Center, Back Office, shifts schedules, Customer Service, Ticket Management, service standards, Corrective Actions, Attention To Detail, Customer Orientation
Skills:
Microsoft Office, Microsoft Excel, Spa, Customer Service, Customer Satisfaction, Data Entry, Microsoft Word, Communication Skills, Customer Service Experience, Team Player, Good Communication Skills, Interpersonal Skills, Customer Service Oriented, Inventory
Skills:
Microsoft Office, Microsoft Excel, Administration, Customer Service, Cashiering, Data Entry, Microsoft Word, Communication Skills, Customer Service Experience, Team Player, Good Communication Skills, Interpersonal Skills
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