Customer Service Officer (12 hrs shift work)

Provide frontline helpdesk support by troubleshooting issues, managing tickets, coordinating resolutions, and monitoring security alerts while ensuring timely customer updates in a shift environment

Responsibilities

• Serve as the first point of contact for customer enquiries via phone and email
• Guide customers to articulate issues clearly and perform initial troubleshooting
• Log incidents accurately and create support tickets in the system
• Arrange follow-ups or site appointments with customers where necessary
• Monitor and track outstanding tickets to ensure timely closure
• Maintain detailed records of incidents, actions taken, and resolutions
• Ensure adherence to operational procedures and service standards
• Support any other ad-hoc tasks assigned

Requirements

• Diploma in any discipline
• Prior experience in Customer Service, Helpdesk, or Call Centre preferred
• Strong communication and problem-solving skills
• Able to work in a fast-paced, high-pressure environment
• Willing to perform shift work