Customer Service Officer

Key Responsibilities

. Assist the Operations Manager in planning and assigning jobs to workers

. Manage phone enquires, email correspondence and follow up.

. To coordinate and assist with sales activities, including sales queries, correspondence, order processing, pricing, product availability, purchase orders, warranty tracking

. Handle quotations, invoices, and contracts

. Inventory management, logistics support and coordination to ensure sufficient supply of materials and products

. Liaise and coordinate with suppliers, clients and internally for delivery arrangements

. Coordinate all internal administrative, logistics and operational elements as well as liaise with our clients project personnel to prepare, execute, and fulfil project deliverables and schedule

. Assist with various administrative tasks, such as data entry, filing, and documentation

. Perform other ad-hoc duties as assigned by the Management

Requirements

. Minimum SPM / GCE O level / NITEC / Diploma in any field

. No prior experience required. Open to people who are eager to learn and grow

. Proficient in Microsoft Office (Word, Excel, able to apply VLOOKUP has added advantage)

. Good organisation and interpersonal skills

. Flexible, resourceful, and able to perform despite tight schedules.

. A high-level individual who is independent, proactive, with good attitude and mindset

. Ability to work effectively under pressure in a fast-paced environment

. Independent team player with the ability to multi-task

. Attention to details and good administrative skills

. Good communication skills

. Added advantage if available immediate or within short notice