Customer Service Officer (Govt Linked) 6 Months Contract #SJN

Our client is seeking temporary Customer Service Officer to join the team to handle telephone calls, emails, and some administrative tasks. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to perform various office-related tasks. This position is ideal for someone who enjoys helping customers (callers and senders of emails) and is comfortable multitasking.

Responsibilities:

. Handle inbound and outbound telephone calls in a professional and friendly manner.

. Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.

. Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.

. Maintain a positive, helpful attitude in all interactions with customers.

Administrative Support:

. Perform general administrative tasks as assigned, including data entry, filing, and document management.

. Update and assist in processing requests as needed.

. Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.

. Ensure information of customers is accurately recorded in the system.

Problem Resolution:

- Act as a liaison between callers and internal departments to resolve issues or concerns.

- Escalate unresolved issues to the appropriate department or supervisor for further assistance.

- Follow up on requests to ensure satisfaction and timely resolution.

Role is on a 6 Months Contract and based in Woodlands (Central) and operates on a 5 days office hours basis

Requirements:

. Strong communication skills, both written and verbal.

. Previous experience in customer service or a similar role is preferred.

. Proficient in Microsoft Office Suite (Word, Excel, Outlook).

. Strong problem-solving skills with a keen attention to detail.

. Excellent organizational skills and ability to prioritize tasks.

. A positive, proactive attitude with a focus on customer satisfaction.

. Ability to work independently and as part of a team.

. Availability to commit to the duration of the temporary position.

Preferred Qualifications:

. Diploma or Degree in any Discipline

. Prefer to have experience handling customer inquiries via phone and email.

To apply, please email your resume in MS Word format to [Confidential Information] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599