Customer Service Officer (Freight Forwarding)

Salary: $2500 - $3000
Working Days: Monday - Friday
Working Timing: 8.30am - 5.30pm / 9am - 6pm
Working Location: Changi Logistics Centre (Loyang)

Job Scope:

• Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.
• Interact with customers to provide and process information in response to inquiries, concerns and requests about quotation and operational matters
• Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
• Coordinate with customers for their incoming, outgoing and cross-trade shipments
• Coordinate with Overseas Agent for shipment activities
• Understand import and export process
• To complete all required documentations on time.
• To provide assistance with sales and marketing activities as required
• Handle customer's issues, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer issues.
• Ensure accurate data entry in reports
• Any other ad hoc task assigned

Requirements:

• At least 2 years of working experience in the related field

Lester Ong Yu Xuan | Reg No : R26162868

The Supreme HR Advisory Pte Ltd | EA No. : 14C7279