Responsibilities:
- Process customer orders accurately and efficiently using our designated systems or software.
- Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
- Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
- Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
- Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
- Continuously improve customer service procedures and processes to enhance efficiency and service quality.
- Provide insights and feedback to management based on customer interactions to improve products or services.
Requirements:
- Minimum GCE N or O Levels or its equivalent
- Excellent communication skills (verbal and written) with a customer-centric approach.
- Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and the ability to handle challenging situations professionally.
- A proactive attitude with a commitment to delivering exceptional customer service.
- Proven experience in a customer service role preferably in the food service or hospitality industry.
- Strong proficiency in order processing software of systems familiarity with SAP S4 is a plus.
Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822
