Customer Service Officer

Job Description

. Answer customer phone calls, WhatsApp messages, and email enquiries.

. Schedule aircon servicing, maintenance, and repair appointments.

. Coordinate and assign daily jobs to technicians.

. Follow up with customers on appointments and service progress.

. Prepare quotations, invoices, and basic service reports.

. Maintain customer records and update the company system.

. Provide friendly and professional customer service.

Requirements

. Able to communicate in English (spoken and written).

. Basic computer skills (Microsoft Office, WhatsApp, email).

. Good communication and customer service skills.

. Able to multitask and work in a fast-paced environment.

. Responsible, organized, and punctual.

. Experience in customer service or aircon industry is an advantage (training can be provided).