CUSTOMER SERVICE OFFICER/EXECUTIVE

Working Location : Near Woodlands/Marsiling

Responsibility:

-Act as the first point of contact for all transportation-related enquiries from parents, students, and staff.

-Handle all transportation-related enquiries, feedback, and complaints from parents and staff.

-Address feedback, complaints, route change requests, and emergency issues with appropriate follow-up.

-Coordinate daily bus routes, driver schedules, and student transport lists.

-Liaise with bus vendors and drivers to ensure punctuality and service standards.

-Maintain accurate transport records, billing details, and service documentation.

-Monitor vehicle servicing, compliance, and safety requirements.

-Coordinate incident reporting and documentation when necessary.

-Perform other administrative and ad hoc duties as assigned

Requirements:

-Minimum O Levels and above

-Minimum 1-2 years customer service experience for Officer/2-3 years experience for Executive

-Able to communicate effectively

-Proficient in MS Office - Word, Excel, PowerPoint, Outlook etc

Remuneration:

-Basic Salary: $2800 - $3200 (depending on experience)

-Working hours: 7.30AM-6.00PM (Monday to Friday)

-Shorter working hours on certain months

-5 days work week

-Office working environment

-Annual leave 10days per year + special off days