Customer Service Officer / Executive (Air Freight Forwarding)

Customer Service Interaction

-Direct Contact with Customers with outstanding friendly and reliable service offered-Ensuring to provide the flight details to customer within the stipulated time (1 hour) uponreceiving the booking

-Check on the Export Documents Compliance when processing the export work order

-Apply the correct export permit and other export custom processed on timely manner

-To answers all call promptly

-Monitor the onboard status without fail and to informed customer on any irregularity

-Good communication among all related department concern E.g.Ops,Warehouse,Traffic,planning team

-Always ensuring that the Airfreight rates apply is correct and updated.

-Constantly aware and update on NEW changes / requirement by airlines or governmentalrequirement-Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

1)Minimum 3 O Level or 5 N Level

2)2 years experiencewithin the same industries / field

3)Require basic knowledge of computer (e.g., Excel, Words etc.)