Monthly salary: $2,300.00 to $3,500.00
5-day week (Monday to Friday)
Regular office hours: 8.30 am to 6.00 pm
Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)
On-the-job training will be provided
Benefits
Career advancement opportunities and job rotation for the incumbent with the potential for supervisory and / or managerial role.
Job Description
Reporting to the Senior Manager the incumbent will provide customer service, via emails and phone, aligned to the company's business and strategic goals.
Job Responsibilities
- Handle engagement with customers over phone calls and emails.
- Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company's procedures and policies.
- Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
- Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
- Contribute ideas to better serve customers and improve efficiency and productivity.
- Build positive relationships with new and existing customers.
Job Requirements
- Good communication, coordination and people skills.
- Good command of spoken and written English.
- Able to multi-task and possess strong analytical and problem-solving skills.
- Meticulous and able to handle challenging situations calmly.
- A strong team player with positive work attitude and committed to work duties and responsibilities.
- Minimum of 3 years work experience in customer service and / or frontline roles.
- Fresh school leavers with commitment to career advancement are welcome to apply.
