Customer Service Officer | Education Sector | Training Provided

About the Position

• We are seeking approachable, patient and service-driven individuals to join our team as Learning Platform Support Officers at an educational institution
• You will be responsible for assisting students and teaching staff with the use of digital learning platforms, including Canvas, Zoom and hybrid classroom systems.

Key Responsibilities

• Respond to enquiries from students and teaching staff through telephone calls and emails.
• Assist users with basic Canvas functions, such as accessing accounts, locating course materials and submitting assignments.
• Provide guidance on Zoom functions and resolve common audio, video and connection-related issues.
• Offer basic on-site support for hybrid (HyFlex) classroom sessions.
• Check classroom recordings to identify potential issues with sound, video or presentation slides.
• Walk users through basic troubleshooting procedures using established guidelines.
• Refer more complicated technical issues to the appropriate support teams when necessary.
• Document user enquiries, actions taken and case outcomes accurately.

Job Requirements

• Strong communication and interpersonal abilities.
• Friendly, patient and committed to delivering good customer service.
• Comfortable managing telephone and email enquiries and using basic computer applications.
• Eager to acquire new skills and able to follow troubleshooting instructions.

Interested Applicant, Please click apply Now

Trevis Teo Xiu Li

R26161973

Revup Proservices Pte Ltd

EA.24C2366