Job Description

Job Summary

We are looking for a customer-focused and proactive Customer Service Officer to support the School Head in the daily operations of the school. This role combines customer service, sales and marketing, enrolment administration, cashier duties, and general school operations.

The ideal candidate is organised, enjoys interacting with people, and is comfortable supporting both administrative and sales-related activities in a dynamic school environment.

Key Responsibilities

Customer Service & Enrolment

Attend to enquiries from prospective students, students, parents, teachers, and other customers.
Promote CLC courses and support enrolment activities to achieve enrolment targets.
Conduct daily prospecting and follow up with prospective students.
Handle customer feedback and complaints professionally.
Conduct customer satisfaction surveys and maintain accurate records.
Prepare enrolment and operational reports.

Sales & Marketing

Assist with area marketing activities and industry surveys.
Distribute flyers, brochures, course information, and other promotional materials.
Assist in preparing in-house marketing and promotional materials.
Follow up on outstanding payments and support sales-related activities.

Cashiering & Administration

Perform cashier duties, including collecting and banking daily cash and cheques.
Maintain accurate files, records, and student information in the SMS system.
Handle the sale of textbooks and other stock items.
Monitor stock levels and ensure proper stock records are maintained.

School Operations

Conduct daily checks to ensure the school premises are safe and clean.
Monitor the condition of studios, equipment, and facilities.
Maintain school notice boards and promotional displays.
Assist in organising and participating in school activities.
Provide general administrative and operational support as assigned.

Requirements

Sales or customer service experience is preferred.
Strong interpersonal, communication, and customer service skills.
Proficient in Microsoft Office applications.
Organised, responsible, and attentive to detail.
A positive attitude with the ability to work independently and as part of a team.
Willingness to support both administrative and sales-related duties.