Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission
You'll help us deliver excellent service to our partner brands by performing these tasks:
- Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
- Apply critical thinking and research to offer tailored solutions that address their specific needs.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
- Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
- Foster customer loyalty by providing exceptional service and paying close attention to details.
- Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company.
Who are we looking for
- Candidate must possess at least the GCE O Level, Higher Nitec or Diploma in any field.
Preferably with 2 years of working experience in the related field is ideal for this position. - Possesses strong time management skills and is motivated to exceed expectations.
- Proficient in MS Office applications with excellent keyboard skills.
- Possesses good telephone manners with clear speaking voice.
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
