Job Description & Requirements:
- Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
- Deliver high quality customer care service at all times.
- Provide timely escalations of requests and adequate technical support where necessary.
- Ensure daily and monthly KPIs are met and exceeded.
- Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
- Manage all incoming calls for enquiries, requests, and technical support.
- Be proactive to urgent/emergency situations in accordance to product/service guidelines.
- Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
- Support other responsibilities that may be assigned from time to time.
