Data collection and Analysis: Analysing data from various sources to identify trends, patterns and insights that can help make informed decisions.
Identify & analyse data points to provide meaningful insights and findings that would improve business decision on product refinement, improvement of benefits & features, allow better projection to drive business performance
Work with key business owners & stakeholders to identify any business opportunities or issues that require insights and the data requirement that would help in their daily work decisions
Validate the data points in the data warehouse in ensuring data integrity. Perform data cleansing and pre-processing to facilitate meaningful analysis
Create and maintain reports & dashboards
Investigate and troubleshoot, where necessary the issues arising from dashboard operations. Automate and streamline the extraction of management reporting
Requirements:
Bachelor's Degree in quantitative discipline such as Statistics, Data Analytics, Business Analytics, Computer Science or other relevant fields
Relevant work experience in data analysis or a related field, preferably in a Contact Centre environment
Strong analytical skills including the ability to collect, organize, analyse, and interpret large datasets
Ability to communicate complex data insights in a clear and concise manner to non-technical stakeholders
Ability to identify problems and recommend solutions using data-driven insights
Good understanding of life insurance market
Proficient in reporting tools MS Excel and PPT
Knowledge of data visualization tools such as Tableau or Power BI
