Customer Service Officer

Job Description & Requirements

Job Responsibilities:

To provide counter registration and administrative support at Training Hub.

• Tally of payment, SkillsFuture claim, invoice submissions
• Logistic support of training operations
• Liaison with external agencies on documents and submissions
• Follow-ups with trainees on document submission or claim issues etc
• Answering to telephone and email enquiries on training course
• Front counter duties handling customer query on training course
• Any adhoc duties assign

Job Requirements

• Minimally GCE O Level
• IT Knowledge, Microsoft Office skills (especially in Excel)
• Digital Website, i.e Skills Future Claims
• Candidates who are bi-lingual will be advantageous
• Good communication & interpersonal skills