Customer Service Officer (CC)

JOB DESCRIPTION:

• Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests

• Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP)

• Identifies and executes appropriate solutions to address customer queries, feedback and requests

• Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards

• Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients system

• Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices

JOB REQUIREMENT:

• At least GCE O Levels or equivalent

• 2 years of working experience in the customer service or Control Centre roles is preferred

• Excellent customer service and communication skills

• Proficient in Microsoft Office tools (Excel and Word)

CBM Pte. Ltd. is committed to safeguarding your personal data in line with the Personal Data Protection Act (PDPA). For more details, please refer to our Data Protection Notice for Job Applicants on our official website.

We regret that only shortlisted candidates will be notified.

Thank you for applying.