Customer Service Officer - Call Centre
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Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.
Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.
Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
Job ID: 105548399
Skills:
Relationship Management, Customer Service, Communication
Skills:
Evaluation, Customer Support, Customer Service Representatives, Customer Service, Customer Service Excellence, Cost Control, Customer Service Solutions, Customer Service Delivery, Call Centre Management, Customer Satisfaction, Inbound Calls
Skills:
Microsoft Office, Microsoft Excel, Administration, Resolving Customer Queries, Customer Service, Call Centre Management, Customer Satisfaction, Team Player, Administrative Work, Microsoft Word, Asking Questions
Skills:
Customer Service
