Customer Service Officer

Responsibilities:

• Attend to inbound calls and provides customer service to the public:
• Responds to customer inquiries provides information regarding products specification, selling price, and/or other Sales matters.
• Receives and processes order requests.
• Coordinate with respective departments to ensure delivery completion
• Making outbound calls to solicit Sales orders.
• Assists customers requesting documentations.
• Receives and processes order requests including new customers and inactive customers.
• Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation.
• Miscellaneous tasks.

Requirements:

• GCE O Level/ITE Certificate or equivalent with minimum 1-year Customer Service/Telemarketing experience
• Proven customer support experience
• Able to work on weekends and Public Holidays on rotating shifts
• Preferably with experience in Retails or F&B industries
• Team player with positive work attitude
• Highly independent and organized
• Team player with positive work attitude
• Ability to multi-task, prioritize and manage time effectively
• Takes pride in providing excellent customer service
• Excellent communication skills and telephone etiquette
• Customer orientation and ability to adapt/respond to different types of characters
• Tech savvy, proficient in computer skills Microsoft Office.