Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy to locate area with direct access to public transport
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
Job Description:
You'll help us deliver excellent service to our partner brands by performing these tasks:
- Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
- Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for
- O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn.
- Possesses strong time management skills and is motivated to exceed expectations.
- Proficient in MS Office applications with excellent keyboard skills.
- Possesses good telephone manners with clear speaking voice.
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality.
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
