Customer Service Officer (Banking)
Helius Technologies Pte Ltd- Posted a month ago
- Over 100 applicants have applied
Job Description
Role: Shifts role (Morning and Afternoon Shifts)
Job Requirement:
- Comfortable with using computer applications and tools.
- 1 to 3 years of experience in customer-facing roles (front or backend)
Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.
More Info
Key Skills
About Company
Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.
Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.
Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.