Customer Service Officer (Banking / 24x7 Contact Centre)

Job Title: Customer Service Officer (Banking / 24x7 Contact Centre)

Location: Alexandra Road, Singapore

Employment Type: 1-Year Contract (Yearly renewable based on performance)

Work Schedule: 5-day work week, rotational shifts

Job Responsibilities:

• Inbound Call Handling: Manage client account servicing, campaigns, product enquiries, and technical helpdesk requests.
• Case Resolution: Take ownership of customer issues and follow through on end-to-end fulfillment and case management.
• Compliance & Data Security: Adhere strictly to group compliance and control standards during transactions; maintain absolute confidentiality regarding Bank and customer information.
• Operational Flexibility: Render overtime as needed based on contact centre call volumes and operational requirements.

Job Requirements:

• Education: Minimum ITE certification or GCE O Levels.
• Experience: Open to fresh graduates and entry-level applicants from any background. Comprehensive training will be fully provided. Prior experience in a call centre, banking, or corporate customer service environment is an advantage.
• Skills & Competencies:
• Proficient in basic PC skills, including MS Office applications.
• Strong analytical mind with a solid aptitude for working with numbers.
• High attention to detail, proactive problem-solving skills, and a results-driven mindset.
• Soft Skills: Excellent verbal communication, active listening, pleasant phone etiquette, and strong interpersonal skills.
• Shift Work: Ability to work on staggered or rotational shifts, including weekends and Public Holidays, to support a 24x7 operational schedule (5-day work week).

If interested, please apply here or kindly share your updated CV to [Confidential Information]