Customer Service Officer

Work location: 3 Depot Close

Responsibilities:

. Responding to customer inquiries via telephone, email, and other communication channels in a timely and professional manner

. Processing customer requests, orders, and transactions accurately and efficiently

. Providing product and service information to customers, addressing questions and concerns

. Maintaining detailed and accurate customer records and documentation

. Resolving customer complaints and escalating complex issues to appropriate departments when necessary

. Coordinating with internal teams to ensure customer requirements are met and deadlines are achieved

Requirement:

. Excellent communication skills, both written and verbal, with the ability to communicate clearly with customers and colleagues

. Problem-solving skills and the ability to remain calm and patient in challenging situations

. Previous customer service experience in a similar role is highly desirable