Customer Service Officer

We are seeking customer-oriented and service-driven individuals to join our Call Centre team. The successful candidate will be responsible for handling customer interactions across multiple communication channels, including inbound and/or outbound calls, emails, and live chat, while delivering accurate information and quality customer service in a professional manner.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via email, live chat, and other communication channels.
• Provide accurate information and appropriate resolutions to customers based on operational guidelines and procedures.
• Escalate cases to the relevant departments in accordance with established SOPs where required.
• Maintain proper documentation and records of customer interactions within the system.
• Support operational activities and administrative duties assigned by the management team.
• Meet individual and team performance indicators, including service quality and productivity standards.
• Handle customer concerns and complaints in a professional and service-oriented manner.
• Participate in trainings, briefings, and process updates as required.

REQUIREMENTS

• Minimum GCE O Level or equivalent qualification.
• At least 1 year of working experience in a Call Centre or Customer Service environment.
• Candidates with experience in Government-related services or the Banking industry will have an added advantage.
• Good communication and interpersonal skills.
• Able to multitask and work effectively in a fast-paced environment.
• Proficient in handling basic computer systems and customer service platforms.
• Customer-focused with a positive working attitude and willingness to learn.