Customer Service Officer

What You Will Do:

• Respond promptly to all customer inquiries and requests received through multiple channels including email, phone, and in-person visits.
• Proactively follow up on inquiries to convert potential students into registered participants for the programs they have expressed interest in.
• Build and maintain relationships with corporate clients regarding course registrations and program updates.
• Stay current on course schedules, training programs, and fee structures to provide accurate information to prospective and current learners.
• Take ownership of service issues and implement appropriate resolutions within authorised parameters.
• Identify opportunities to enhance the customer journey and suggest process improvements.

Success Profile

• Good communication skills with ability to adapt tone and approach across different channels.
• Strong problem-solving abilities with a solution-oriented mindset.
• Proven track record of working effectively in fast-paced, team environments.
• Positive customer service attitude with genuine commitment to creating positive experiences.
• Detail-oriented with organizational and follow-up skills.
• Proficiency with CRM systems and digital communication tools.
• Ability to prioritize tasks and manage multiple inquiries simultaneously.
• Resilience and adaptability when handling challenging situations.
• Minimum qualification of GCE O levels or Higher Nitec in any field.
• Previous contact centre experience (1 year) is beneficial, though fresh graduates are welcome to apply.
• Must be able to work 9am to 1pm either Saturday or Sunday weekly.